This event is for GCPA members only.

If you would like to view this event please log in or register your organisation with a GCPA membership.  If you do not have a personal GCPA account but your organisation is a GCPA member then please contact your lead account holder to set you up with a login.

Here is our e-news bulletin for 17 April 2024. 

All contact information for the GCPA team can be found at the foot of the bulletin.

Today’s bulletin includes a statement from DHSC, CQC and plenty of information on GCPA and the wider system’s events upcoming.

Please note, from 01/05/2024, only 2024/25 members will receive our newsletters. If your organisation does not renew membership by this date, you will not be granted access to members-only newsletters, information & events until renewal is complete. Only the lead account holder can renew your membership, if you are unsure who that is you can just register for an account, it will make no difference to the membership process.

Please read all of this email, respond accordingly and pass on to any of your staff who may have not yet been registered through the website, thank you.

GCPA Upcoming Events

30/04/2024 – GCPA Members Webinar

02/05/2024 – Gloucestershire Care Sector Nurses Network

03/05/2024 – GCC – Domiciliary Care Provider Forum and GCPA members meeting (see below for more details)

09/05/2024 – Health and Wellbeing New Starter Conversation

28/05/2024 – GCPA Members Webinar

30/05/2024 – GCC – Care Home Provider Forum and GCPA members meeting (see below for more details)

05/06/2024 – GCPA 2024 Conference – ‘Digitising Gloucestershire’ 

CQC: How to complete registration actions if you are unable to use our provider portal

CQC Statement:

We are sorry that due to issues with our new provider portal some of you are still unable to use it to undertake notification and registration activity.

We are working to implement fixes that resolve these issues and will let you know as soon as they are in place.

Until fixes to the portal are in place we are implementing a temporary process for providers who urgently need to undertake registration activity and cannot use the portal, see below for more information. 

You can continue to submit notifications via email if you are unable to use the portal.

DHSC News: Government review to create a more open healthcare system

  • Duty of candour being examined to ensure honesty and transparency
  • Call for evidence to explore whether current system is working as it should
  • The review follows a number of measures to boost patient safety

The government is reviewing how patients and their families are kept informed when healthcare goes wrong.

A new Call for Evidence launched today aims to capture and consider views about how the duty of candour system is honoured, monitored and enforced in health and social care settings.

The duty of candour requires health and care providers to be open and honest when things go wrong. It means that patients and families have a right to receive explanations for what happened as soon as possible and a meaningful apology.

The current system has been in place for a decade and this review will look at how it is operating amid concerns that there is some inconsistency in how it is being applied.

Minister for Mental Health and Women’s Health Strategy, Maria Caulfield said:

“I spent twenty years working as a nurse in the NHS, and I know how important it is that health and care providers are open with patients and their loved ones – especially if something has gone wrong.

“I want to ensure that our system of duty of candour is kept up to date, so I urge anyone with views or experience to respond to the call for evidence to help inform our review, which will ensure that honesty and integrity remain at the heart of our health and social care services.”

The call for evidence has opened today and will run for six weeks.

It follows a range of measures the government has announced to improve patient safety. In February, the department announced the rollout of Martha’s Rule to over 100 acute sites by March 2025. Martha’s Rule entitles patients and family members, who are concerned that their condition is deteriorating, to initiate a rapid review by someone outside of their initial care team.

This week, the Department of Health and Social Care also confirmed that the strengthening of death certificate safeguards would come into force in September, with medical examiners looking at the cause of death in all cases that haven’t been referred to the coroner.

The review into duty of candour has gained widespread support from the health and care sectors, which see the review as an important way to ensure that healthcare providers are adhering to best practice.

Patient Safety Commissioner, Henrietta Hughes said: 

“I welcome the fact that duty of candour is being reviewed because it is important that people do not struggle to get information when something has gone wrong.  Working with patients as partners is an opportunity for us to learn and improve.

‘I would urge the public and clinicians to respond to this call for evidence.”

Gloucestershire County Council Provider Forum – Have your say!

*GCPA Member Meeting to follow the provider forum*

GCC Statement:

“Following on from successful forums in February, Gloucestershire County Council Commissioners will continue to host regular events of this kind, which give you the opportunity to have your say and us the chance to share information and commissioning updates.

The Dom Care Provider Forum will include:

Updates on: the framework contract and the Market Position Statement, Information on: GCC’s forthcoming CQC Inspection; the Falls Training Programme; international recruitment support; and the Proud to Care training directory.

Please see below link to an agenda for a full itinerary of the day.

Dom Care Provider Forum Agenda 3 May 2024 FINAL.docx

An agenda for the Care Home Provider Forum on 30 May will follow in the next bulletin.

We want to make sure we cover topics that are relevant and that we hear what is important to you. Please have your say and continue to send any suggestions you may have with regard to discussion points to us, we may not be able to cover them this time, but all will be noted and added to future agendas.

Please can we also ask you to register your interest, so we have an idea of numbers/attendees on the day at:

Domiciliary Care Provider Forum – 3 May 2024, 10:00 – 12:30 – Gloucester Farmers Club Limited, Agriculture House, Greville Close, Sandhurst Road, Gloucester, GL2 9RGSandhurst Suite

Care Home Provider Forum – 30 May 2024, 10:00 – 12:30 – Highnam Community Centre Trust, Newent Road, Highnam, Gloucester, GL2 8DG, The Parish Room 

Please note, in addition, GCPA (Gloucestershire Care Providers Association) are hosting a members meeting, which will follow on from our provider Forums and which will run from 12:30 – 13:30.

Gloucestershire Libraries Dementia Action Week Reminiscence Tea Parties

ICS Coaching Conference – 25th April 2024

One Gloucestershire Statement:

“We are delighted to announce that we have now confirmed coaching event, “The Power of Coaching for Change”, being held at Kingsholm Stadium on 25th April 2024, 9:00 til 16:30.

This is our second annual event exploring the value of coaching across our integrated care system. The programme has been designed to celebrate and provoke thought in our coaching community. An opportunity to network, share your experiences and allow some time for reflection on your own coaching practice.

You will also have the opportunity to listen to two guest speakers Baz Hartnell discussing “Change in a VUCA world” and Wendy Murphy discussing “Internal Coaches Supporting the Change Agenda”.

We kindly ask that you click the link here – Join the guestlist – The Power of Coaching for Change – Kingsholm Stadium, Gloucester, Thu 25 Apr 2024 9:00 AM – 4:30 PM ( and register your place for this event.

The Digital Landline Switchover and Housing and Care Homes

The Digital Landline Switchover happening now across the UK will see the old analog phone network (the PSTN) switched off and all landline phone services offered digitally with most calls soon to be made over broadband.

The impact of this move to digital landlines will extend to the many other devices that use the landline for data. In supported and older people’s housing and care homes, the devices needing to be checked for compatibility and potentially replaced include lifeline alarms, assistive technology, intruder alarms, Telecare Devices and lift alarms. These devices make sure tenants are safe and supported. It is a priority for industry and government that vulnerable tenants are not adversely affected by the switchover.

Join techUK for a webinar on April 24th 14.00 – 15.00 aimed at helping supported and older people’s housing and care home providers prepare for the switchover and hear what support is available for them to help them make the move.

RWK Goodman – CQC Single Assessment Framework Bulletin

The CQC’s Single Assessment Framework is here, but are providers ready for it?
The CQC’s new Single Assessment Framework (“SAF”) inspection regime has now been rolled out across the country and as with any new approach to inspection it is common for there to be uncertainty and confusion around it. A number of organisations have also commented publicly on the fact that the SAF appears to make it deliberately difficult for providers to challenge the CQC. I share these concerns but whilst the SAF (in its current form) exists, it is vital that providers familiarise themselves with the new process as best they can.

New App for Gloucestershire’s International Recruits

GCPA and system partners have teamed up with Piota Apps to launch a new application called Healthzone UK. This app aims to ease the transition into the UK for international recruits working in the care sector in Gloucestershire.

From locating your nearest supermarket, to finding out how to access Vivup employee benefits and reading up to date articles on modern slavery and exploitation; this app allows you to access all information in one place.

Whilst this app is aimed primarily at international recruits, all information can be relevant for registered managers and other members of staff and we encourage anyone to download it.

This can be downloaded via apple or google stores following the links below:

Apple – App Store
Google Play Store

If you have viewed these links on a laptop or computer, these can be transferred to a mobile device to view on the stores or to download. Screenshots are provided below of what the app will look like on Apple or Google stores.


Dementia Action Week – 13-19 May 2024

Learn how increasing your activity and maintaining social connections can have an impact on reducing your risk of dementia.

One Gloucestershire will have stalls at these locations where you can ask questions and learn more about their services:

Monday 13th May: Tesco, Cinderford (10am-3pm) Tuesday 14th May: Stow Market Place (10am-3pm) Wednesday 15th May: Stratford Park, Stroud (10am-3pm) Thursday 16th May: Tewkesbury Morrisons & Nature Reserve (10am-3pm) Friday 17th May: Gloucester City Farmers Market (9am-3pm) Friday 17th May: Westonbirt Festival entrance (9am-12noon) Saturday 18th May: Stroud Farmers Market (9am-2pm) Sunday 19th May: John Lewis, Cheltenham (11am-2pm)

This event is for GCPA members only.

If you would like to view this event please log in or register your organisation with a GCPA membership.  If you do not have a personal GCPA account but your organisation is a GCPA member then please contact your lead account holder to set you up with a login.